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  1.  
  2.  
  3. Computing Environment Trouble  
  4. HP's Computing Environment Troubleshooting Service
  5.  
  6. Specifications
  7.  
  8. [Figures (if any) appear in the document image only.]
  9.  
  10. Service Description
  11. Occasionally, intermittent system problems occur that cannot be
  12. attributed to the hardware, software, or network. With
  13. Hewlett-Packard's computing environment troubleshooting service, HP
  14. provides a thorough analysis and a set of recommendations for resolving
  15. environmental out-of-specifications conditions.
  16.    HP's computing environment troubleshooting service helps you ensure
  17. that your environment will meet your specific system and network
  18. requirements. Effective environmental control improves the reliability
  19. and operating performance of your systems.
  20.  
  21. Benefits to You
  22. o Optimized system and network uptime
  23. o Fast resolution of environmental problems
  24. o Protection for your computing environment investments
  25. o Minimized ongoing computing environment-related costs
  26. o Enhanced computing environment quality
  27.  
  28. Service Features
  29. o Thorough analysis of environmental conditions
  30. o Quality diagnosis of problems and recommendations
  31. o Single-vendor coordination of all activities
  32. o Verification and documentation of implemented solution
  33.  
  34. Table 1 on the following page includes descriptions of these features.
  35.  
  36. Specifications
  37. Table 1. Service Features
  38.  
  39. Feature                          Delivery Specifications
  40. ---------------------------------------------------------------------
  41. Thorough analysis of             HP first analyzes the external and
  42. environmental conditions         internal physical surroundings of the
  43.                                  computer environment. On the basis of
  44.                                  the findings, HP performs further
  45.                                  analysis of key environmental areas,
  46.                                  including electrical supply, and air
  47.                                  quality, temperature, and humidity.
  48.  
  49. Quality diagnosis of problems    HP performs tests and inspections and
  50. and recommendations              provides a set of recommendations.
  51.  
  52. Single-vendor coordination of    When a solution is selected, HP creates
  53. all activities                   an implementation schedule and ensures
  54.                                  coordination with other vendors if
  55.                                  necessary. The assigned HP project
  56.                                  manager regularly reviews progress and
  57.                                  ensures a smooth and timely resolution
  58.                                  of the problem.
  59.  
  60. Verification and documentation   After installation, HP executes
  61. of implemented solution          standard tests and performs appropriate
  62.                                  inspections to verify that the problem
  63.                                  has been resolved. HP continues to work
  64.                                  until all the implemented
  65.                                  recommendations are operational.
  66.  
  67. Ordering Information
  68. HP's computing environment troubleshooting service is quoted to meet
  69. your specific business requirements. Please contact your HP
  70. representative or local HP sales office for more information.
  71.  
  72. Technical information in this document is subject to change without
  73. notice.
  74. (c) Copyright Hewlett-Packard Company 1992. All Rights Reserved.
  75. Reproduction, adaptation, or translation without prior written
  76. permission is prohibited, except as allowed under the copyright laws.
  77.  
  78. Printed in USA 10/92
  79. Support
  80. 5091-5916E
  81.  
  82.  
  83.  
  84.